NEXUS – Human Performance Training

NEXUS posterAs part of the Royal Perth Bentley Group’s commitment to delivering consistent, high quality care, and with an aim to address the current training deficiency in Human Factors and Non-Technical Skills (NTS) in healthcare, a dedicated team has carefully adapted and developed learnings from other highly reliable organisations that complement the technical expertise required in the complex healthcare environment.

The result is the NEXUS Human Performance Training Program. A course aimed at educating the entire healthcare team, from medical to nursing, allied health to corporate and patient support personnel. The primary focus is to improve patient safety by minimising human error, promoting teamwork, developing leadership and improving workplace satisfaction and morale in all areas of health service operations; creating a culture of continuous improvement across the workplace.

There are three levels to NEXUS, which must be completed in order. Each level is designed to build upon the previous, allowing participants to gather the skills and tools to participate in practical sessions, which assist in the translation of concepts to the work environment.

Increase your skills and knowledge in the following areas and take the learnings back to your teams and work environments to create cultural influence within the organisations you work for:

Level 1 – A foundation in Non-Technical Skills

  • Awareness – why non-technical skills are important to patient outcomes.
  • Communication – tips and tricks to improve your communication including; the read-back and closed loop technique and how to break down assertive communication.
  • Teamwork – working collaboratively with colleagues and understanding the pitfalls of team dynamics.

Level 2 – Skills Development

  • Workload and Error Management – maximise performance and understand errors, how they occur and tools to avoid making them.
  • Leadership – why is it important to invest in leadership and followership training and the situational leadership model.
  • Generational Culture – For the first time in history Healthcare has 5 generations all working together, how can and does this impact performance and communication in the workplace?

Level 3 – Non-Technical Skills Practitioner

  • Fatigue Management – the “F” word in healthcare – learn how you can manage your biggest limiting factor in human performance.
  • Situational awareness – understanding how you build it, how you lose it and how you get it back.
  • Automation Management – Advancements in technology means more and more everyday tasks are becoming automated, what are the implications of this in Healthcare?
  • Decision-making – intuitive and analytical – a structured method for decision making, the P.I.L.O.T. model.

Training Sessions

Download the February to July 2021 (PDF 220KB) training calendar for the latest session information.

February to April 2021 sessions will be available to book from Monday 7 Dec at 8am.

May to July 2021 sessions will be available to book from Monday 1 March at 8am.

Please note: tickets will be released incrementally in case COVID-19 restrictions are re-implemented at any stage. The dates are set on the training calendars to allow you the opportunity to plan your work schedule and apply for PD leave as needed in the meantime.

How to Register

Step 1:

Select a training session from the below list to be taken to the Eventbrite booking page and register for each level. If the session(s) are full please register for the waitlist. If a place becomes available you will receive an email with links to register for the date you are wait-listed for.

Step 2:

Complete the invoicing form relevant to your employment location (below) and forward to You will be invoiced for the cost of the session(s). If you are an East Metropolitan Health Service (EMHS) employee you do not need to complete this form.

Please read the NEXUS registration and payment fact sheet (PDF 300KB) for more information about the registration process.

Invoicing forms:

© Copyright State of Western Australia, East Metropolitan Health Service 2019. All NEXUS course materials remain the property of EMHS. Any use must be done with proper citation of the author and copyright holder. No derivative works. For commercial use please contact the author. All other enquiries please contact the RPBG Executive Director.

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Contact Us

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Australasian College for emergency medicine

NEXUS is an accredited CPD activity by the Australasian College for Emergency Medicine.

Australian College of Nursing logo

This Training Program is endorsed by ACN according to our Continuing Professional Development (CPD) Endorsed Course Standards. It has been allocated 10 CPD hours according to the Nursing and Midwifery Board of Australia – Continuing Professional Development Standard.

Logo for CICM

NEXUS is accredited by the College of Intensive Care Medicine of Australia and New Zealand (CICM) – CPD Accreditation for Category 2B: Active or Interactive Small Group Learning – 2 points per hour.


Feedback and Testimonials

NEXUS feedback - "When looking after people's live it's the little things."

"Very insightful – I don't think people will realise how much until they attend a course."

"I've found it very easy to implement the skills learnt into everyday practise."

"I have learned so much about my own behaviours that not only impact my team but also my patients."

"Would love to see this course and a refresher become mandatory training."

"I have learnt simple strategies that I can implement to boost team performance and improve patient safety."

"As an initially reluctant participant, I have learnt many things that will impact my area of work."